Privacy Policy
RIO Grande Operating Credit Union recognizes the importance of our members' privacy. So naturally we want to protect the personal and financial information you have entrusted with us. For this reason, we would like to explain some of our procedures that are intended to protect your privacy.
We have adopted "Eight Privacy Principles" to guide us in dealing with consumer information. We have also outlined other procedures, which we have designed to protect your privacy.
You should note that we cannot accept communications from someone claiming to represent you, unless the party acting for you is your attorney, guardian, trustee or is otherwise authorized by law to represent you.
1. Recognition of a Member's Expectation of Privacy. RIO Grande Operating Credit Union
recognizes and respects the privacy expectations of our members.
2. Use, Collection and Retention of Member Information. RIO Grande Operating Credit
Union will collect, retain, and use information about individual members in an appropriate
and reasonable fashion. We generally limit our collection, retention and use of information
we deem necessary or appropriate to administer your accounts to provide member services, to
offer products to you, to make opportunities available to you, and to fulfill legal and
regulatory requirements.
3. Maintenance of Accurate Information. RIO Grande Operating Credit Union has
established procedures to help ensure that your financial information is accurate,
current and complete in accordance with reasonable commercial standards.
4. Limiting Employee Access to Information. RIO Grande Operating Credit Union
limits employee access to personally identifiable information to those with a business
reason for knowing such information. Credit Union employees are personally responsible
for maintaining our member's confidence in RIO Grande Operating Credit Union.
5. Information Security Safeguards. Access to member information is limited to those
who specifically need it to conduct their business responsibilities, and we use
appropriate security techniques designed to protect your financial information.
6. Restrictions on the Disclosure of Account Information. RIO Grande Operating Credit
Union will not reveal specific information about member accounts or other personally
identifiable data to unaffiliated third parties for their independent use, except for
the exchange of information with reputable information reporting agencies to maximize
the accuracy and security of such information or in the performance of bona fide due
diligence, unless: (1) the information is provided to help complete a member initiated
transaction; (2) the member requests it; (3) the disclosure is required by/or allowed
by law (e.g., subpoena, investigation of fraudulent activity, etc.); or (4) the member
has been informed about the possibility of disclosure for marketing or similar purposes
through a prior communication and is given the opportunity to decline (i.e., "opt out").
7. Maintaining Member Privacy in Business Relationship with Third Parties. We expect third parties that assist in providing products and services or information to our members to adhere to similar privacy principles that provide for keeping your member information confidential.
8. Disclosure of Privacy Principles to Member. We have developed these principles, and share them with our members in case of member concerns regarding financial privacy.
Information We Share with Consumer Reporting Agencies. It is commonplace for financial institutions like RIO Grande Operating Credit Union to share information about member accounts with consumer reporting agencies. If you believe some of the information we have shared or may share is in error, please let us know by writing to: RIO Grande Operating Credit Union.
Please give us your complete name, current address, phone number and social security number. You will also need to include your account number, type of account and the specific item in dispute, along with the reason you believe this information has been reported in error. We will do our best to correct any error specifically relating to the information that we report.
Information We Share with Third Parties. From time to time, we share member information with parties outside of RIO Grande Operating Credit Union as described in Privacy Principle Six above. When we provide member information to selected third parties to provide products, services or other opportunities to our members, we only do so when we believe it may help meet financial needs or be of interest. Before we do this, you will always be given the opportunity to "opt out" of such third party information sharing.
At RIO Grande Operating Credit Union, your membership is very important to us. If we can help you further, please do not hesitate to call us at (303)477-3960.
Use of our Web Site. We do not store confidential or sensitive information through the use of cookies. Our use of cookies enhances our member's online transactions and eases navigation through our web site. For certain applications, such as e-Branch, cookies are required to help protect the privacy of a member's transactions by, for example, terminating the session if the member forgets to log out. We use E-mail addresses from members who request electronic services, and from users of our web site who choose to provide their addresses.
Modification. We reserve the right to modify, change or amend this Member Privacy Policy and Agreement at any time without notice other than as expressly required by applicable law.
What Members can do to help. Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. In particular, never keep your PIN with your debit card or credit card, as that makes you vulnerable in the event you lose your card or your card is stolen. Use caution in revealing account numbers, social security numbers, etc. to other persons. In particular, if a caller tells you he/she is calling you on behalf of the credit union and asks for your account number, you should beware. Legitimate credit union staff would already have access to that information. It is important that the credit union has current information about how to reach you. If your address or phone number changes, please let us know.
